Effortless Choice, Delivered Directly

1. What is the Lavender Backyard Garden ® Custom Gift Service?
Our custom gift service allows you to choose a budget, provide details about the recipient or occasion, and we’ll create a personalized lavender-themed gift set tailored to your needs. Whether it’s for a birthday, anniversary, or corporate thank-you, we make it easy for you to give a thoughtful and unique gift!

2. What’s included in the gift set?
The gift set includes a selection of high-quality lavender-based products, carefully curated to match the details you’ve provided. Each set is designed to create a relaxing and soothing experience for the recipient.

3. Can I choose the specific products in the gift set?
While you can’t select individual items, you can guide us with the type of lavender experience you’re aiming for (e.g., skincare, relaxation, wellness). We will ensure that the gift set aligns with your vision based on the details you provide.

4. Is the card included in the price?
No, the card is an additional $3.80 to your budget. If you’d like to include a personalized message, simply add the card to your cart before checkout.

5. How do I add special instructions?
At checkout, you’ll have the option to include special instructions. This is where you can share any specific preferences or requests for us to follow when creating the gift set.

6. When will my gift be shipped, and will I be charged for shipping?
Shipping is calculated at checkout, and delivery time depends on your location. We strive to process and ship all orders promptly to ensure your gift arrives on time for the occasion. All custom gift sets in our budget service exceed $100 and qualify for free domestic shipping, except for large quantity or bulk orders. If your order doesn’t qualify for free shipping, we will notify you of any additional shipping costs before finalizing your order.

7. Can I change the budget after placing an order?
Once your order is placed, the budget cannot be changed. Please ensure you select the correct budget before completing your purchase.

8. Is there a minimum or maximum budget for the gift?
No, we offer a wide range of budgets starting at $100 NZD. You can select from multiple options based on your desired spending.

9. Is the Lavender Backyard Garden ® gift suitable for corporate gifts?
Yes! Our lavender-based products are perfect for corporate thank-you gifts or employee appreciation. Let us know the occasion, and we’ll craft a custom gift set that will leave a lasting impression.

10. Can I send multiple gift sets in one order?
Currently, each order is designed for one recipient per gift set. If you'd like to send gifts to multiple people, please place separate orders for each recipient.

11. What if I have more questions or need assistance with my order?
If you have any additional questions or need help customizing your gift, feel free to reach out to us. Our team is happy to assist you and ensure your gift is perfect.